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Service Center
Warranty & Repair
Our products are carefully inspected before shipment to ensure they meet our high standards of quality and reliability.
In the unlikely event that your Torqeedo product has a technical defect, please contact us immediately.
Torqeedo will then issue a return merchandise authorization (RMA) number for the return of the defective product which we would ask you to indicate clearly on the outside of the return shipment. We hope you will understand that we cannot accept return shipments without an RMA number and shipments not sent prepaid.
In cases of warranty we also require the completed guarantee card together with proof of purchase. Please include a copy of the latter with the shipment.
As you can see from our terms of warranty, any claims for warranty will lapse if repairs are performed by companies not authorized by Torqeedo.
Please contact us to extend your protection against unexpected repair costs, for all product- and application-related queries that are not concerned with repairs and if you wish to order spare parts direct.
Product Registrations
We are delighted that you have decided to register your Torqeedo product. Registration is free of charge and offers you a number of benefits. Please visit Torqeedo's official website to register your product or contact us for assistance.
Service Videos
Here you can find a selection of customer service videos. By clicking on "click here" you will get to the Youtube Playlist.
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General Customer Service Videos: › click here
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Travel Customer Service Videos: › click here
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Ultralight Customer Service Videos: › click here
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Cruise Customer Service Videos: › click here
Warranty Extension
Please contact us to extend your protection against unexpected repair costs.
Service Location
We are based in Sanur, Bali. For maintenance and repairs please contact us.
Operating Instructions, Declarations of Conformity & Installation Drawings
Please visit the following pages for the latest operating instructions and declarations of conformity or contact us for assistance:
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Operating Instructions: › click here
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Declarations of Conformity: › click here
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Installation Drawings: › click here
Important Safety Advisory for Batteries in Torqeedo Travel and Ultralight Outboard Motors
Dear Customers, your safety is our top priority. We are therefore informing you about a possible safety risk in connection with the batteries of our outboard motors "Travel" and "Ultralight"
What is the cause?
There is a possible leak in the battery housing, therefore it cannot be ruled out that water may penetrate into the battery housing. There is a corresponding risk in particular if a leaky battery becomes completely or partially submerged under water, so that more water can penetrate into the battery housing.
If water penetrates into the housing, it may cause a chemical reaction inside the battery case under unfavorable conditions, resulting in fire and/or bursting of the battery housing. There is a risk of injury!
We will perform an inspection for the following models and serial numbers and - if necessary - repair of the batteries:
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Model: Travel | Serial Number (S. no) from... - to...: 1001… – 1752…
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Model: Ultralight | Serial Number (S. no) from... - to...: 1117… – 1826…
If your model does not appear in the figures, it is not affected by the safety advisory. All other Torqeedo outboard motors are not affected.
We are asking owners of models with these serial numbers to register them: after registration, we will inform you shortly which service center is to check your battery and, if necessary, repair it.